FREQUENTLY ASKED QUESTIONS
- Q: Are these rates competitive?
- A: We check our rates daily to ensure we give excellent value for your money.
- Q: Do you charge commission ?
- A: Our foreign currency and foreign travellers cheques are commission free. We charge a small fee for sterling travellers cheques.
- Q: How can I pay?
- A: By cash, debit or credit card or by bank or building society cheque made payable to Dawson & Sanderson Ltd.
- Q: Is it a secure web site?
- A: Yes
- Q: How long will it take for my currency to arrive?
- A: If the currency is ordered before 3pm then it will arrive the next day. If ordered after 3pm then it will arrive in 2days.
- Q: What do I do if my currency does not arrive?
- A: Telephone the contact number on the website.
- Q: What if I need to cancel my order?
- A: Contact the contact number on the website.
- Q: Can I choose to collect from a branch?
- A: Yes
- Q: Can my currency be delivered to a different address to my debit/credit card?
- A: No
- Q: Can my currency be collected by someone other than myself?
- A: No. We require proof of ID on collection.
- Q: Will you buy back my unwanted currency?
- A: We will buy back your currency at any of our branches.