FREQUENTLY ASKED QUESTIONS

Q: Are these rates competitive?
A: We check our rates daily to ensure we give excellent value for your money.
Q: Do you charge commission ?
A: Our foreign currency and foreign travellers cheques are commission free. We charge a small fee for sterling travellers cheques.
Q: How can I pay?
A: By cash, debit or credit card or by bank or building society cheque made payable to Dawson & Sanderson Ltd.
Q: Is it a secure web site?
A: Yes
Q: How long will it take for my currency to arrive?
A: If the currency is ordered before 3pm then it will arrive the next day. If ordered after 3pm then it will arrive in 2days.
Q: What do I do if my currency does not arrive?
A: Telephone the contact number on the website.
Q: What if I need to cancel my order?
A: Contact the contact number on the website.
Q: Can I choose to collect from a branch?
A: Yes
Q: Can my currency be delivered to a different address to my debit/credit card?
A: No
Q: Can my currency be collected by someone other than myself?
A: No. We require proof of ID on collection.
Q: Will you buy back my unwanted currency?
A: We will buy back your currency at any of our branches.
E-mail: info@forexco.co.uk